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Archive for the ‘Service Training’ Category


Power moves improve the patient experience

Posted by Kristin Baird on October 15th, 2013 • 1 Comment »

Baird Consulting

“An Apology Is the Superglue of Life”

Posted by Kristin Baird on July 1st, 2013 • No Comments »

Baird Consulting

Service Recovery Is More Than a Coupon

Posted by Kristin Baird on June 13th, 2013 • 1 Comment »

Baird Consulting

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