Archive for the ‘Service Standards’ Category


“It depends,” and Other Brand Killers

Posted by Kristin Baird on August 12th, 2013 • No Comments »

Baird Consulting

Training Alone Won’t Guarantee a Great Patient Experience

Posted by Kristin Baird on May 14th, 2013 • 1 Comment »

Baird Consulting

The Power of Positive Intention

Posted by Kristin Baird on April 19th, 2013 • No Comments »

Baird Consulting

Who would you clone?

Posted by Kristin Baird on April 15th, 2013 • No Comments »

Baird Consulting

Patient-Centered Care is only as Strong as the Weakest Link

Posted by Kristin Baird on April 9th, 2013 • No Comments »

Baird Consulting

The Patient Experience in Your Four Hospitals

Posted by Kristin Baird on March 27th, 2013 • No Comments »

Baird Consulting

Persistence, Consistence, and Insistence

Posted by Kristin Baird on August 24th, 2012 • No Comments »

Baird Consulting

What are your “Never Events” in the Patient Experience?

Posted by Kristin Baird on December 10th, 2009 • No Comments »

Baird Consulting

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