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Archive for the ‘Service Standards’ Category


Sacred Cows and Prima Donnas Kill your Culture

Posted by Kristin Baird on May 3rd, 2016 • No Comments »

Baird Consulting

Are your Standards just a Suggestion?

Posted by Kristin Baird on September 29th, 2015 • 2 Comments »

Baird Consulting

Words Reinforce Behaviors

Posted by Kristin Baird on September 16th, 2015 • No Comments »

Baird Consulting

Assumicide Can Kill the Patient Experience

Posted by Kristin Baird on November 22nd, 2013 • No Comments »

Baird Consulting

Are Your Standards just a Suggestion?

Posted by Kristin Baird on November 14th, 2013 • No Comments »

Baird Consulting

Own the Whole Patient Experience

Posted by Kristin Baird on September 5th, 2013 • 1 Comment »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

“It depends,” and Other Brand Killers

Posted by Kristin Baird on August 12th, 2013 • No Comments »

Baird Consulting

Training Alone Won’t Guarantee a Great Patient Experience

Posted by Kristin Baird on May 14th, 2013 • 1 Comment »

Baird Consulting

The Power of Positive Intention

Posted by Kristin Baird on April 19th, 2013 • No Comments »

Baird Consulting

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