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Archive for the ‘Service excellence’ Category


Service Corrosion

Posted by Kristin Baird on October 24th, 2016 • No Comments »

Baird Consulting

Plan Now for Improving the Patient Experience in 2014

Posted by Kristin Baird on January 7th, 2014 • No Comments »

Baird Consulting

Are Your Standards just a Suggestion?

Posted by Kristin Baird on November 14th, 2013 • No Comments »

Baird Consulting

Watch for Olympic Moments

Posted by Kristin Baird on November 7th, 2013 • No Comments »

Baird Consulting

Partner with Marketing to Improve the Patient Experience

Posted by Kristin Baird on October 30th, 2013 • No Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

It’s July. Where’s your 2013 service excellence work plan?

Posted by Kristin Baird on July 18th, 2013 • No Comments »

Baird Consulting

Heartwire for a Better Patient Experience

Posted by Kristin Baird on October 22nd, 2012 • No Comments »

Baird Consulting

What Leaders Can Learn from Olympic Champions

Posted by Kristin Baird on August 6th, 2012 • No Comments »

Baird Consulting

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