I love healthcare, and for the past 35 years of my life, I’ve done whatever I could to make healthcare better for patients and the people who care for them. Even though I know that healthcare is filled with like-minded people who work hard every day to deliver safe, high-quality care, I am a realist and recognize that sometimes things go wrong, details are missed, and things fall through the cracks. When they do, patients’ faith is shaken and trust is eroded. And when it happens to my family, it makes me realize just how much every step along the patient experience pathway matters and that one slip up causes the chain of dominoes to fall. Read more...
None of us wants to believe that we are the roadblocks to innovation and change, yet there are so many times when I hear leaders shoot down opportunities for growth and innovation with one simple sentence. Take your pick of these most common squelchers, including: Read more...
- It won’t work!
- We tried that once back in…
- They won’t approve. (The we/they thing is always a clue to filter.)
- That will never fly here!
- You don’t understand. We’re different. (Healthcare suffers from terminal uniqueness, including one doctor’s patients being sicker than all others, one hospital having unique issues with running 24/7, and—my personal favorite—only angry patients fill out satisfaction surveys.)
I love this time of year – the little lull right before the new year gets underway. It’s a time for me to reflect, regroup and re-energize. A whole new year stretches out before me, holding promises of great things to come. At the same time, I am putting closure on the year that is behind me. This brief period is a great time to reflect on where I’ve been and, at the same time, plan for where I am heading. Over the past week, I have spent hours purging my office of clutter created by old papers, books and periodicals to make room for the great opportunities ahead. I’ve taken time to look back over my journals, the goals I had set for myself one year ago and celebrate accomplishments.
Setting goals is one of the basic tenets of good business, but are equally valuable in our personal lives. Each of us owes it to ourselves to set personal and professional goals to give us direction, structure and a compass to the future. Unlike the New Year’s resolution that runs the risk of obsolescence within days, goals can be set in such a way that you are much more likely to succeed. Here are just a few questions that I ask myself when setting goals.
•Is this goal aligned with core values?
•Is it SMART? (specific, measurable, attainable and time-worthy)
•Is it compelling enough to engage others?
•What roadblocks might keep me from achieving this goal?
•How will I keep the goals front and center throughout the year?
By running my goals through this checklist, I am able to put them in context of my life so that I have a better chance of success.
So what are your goals for 2010? I’ve got some big ones. Stay tuned for some exciting changes.