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Archive for the ‘Patient Experience’ Category


Words can Shape an Entire Culture – Use Them Strategically

Posted by Kristin Baird on July 13th, 2017 • No Comments »

Baird Consulting

Moving Beyond Nurse Tasks for a Better Patient Experience

Posted by Kristin Baird on June 22nd, 2017 • No Comments »

Baird Consulting

Bad News? Don’t Blame the Data

Posted by Kristin Baird on June 20th, 2017 • No Comments »

Baird Consulting

How Patients Experience Hand Offs

Posted by Kristin Baird on June 15th, 2017 • 1 Comment »

Baird Consulting

Nurses Make Lasting Memories

Posted by Kristin Baird on May 9th, 2017 • No Comments »

Baird Consulting

Values Drive a Consistent Patient Experience

Posted by Kristin Baird on April 11th, 2017 • No Comments »

Baird Consulting

Beware of Lip Service – Your Patient Experience is at Stake

Posted by Kristin Baird on March 16th, 2017 • No Comments »

Baird Consulting

Are You Focused on the Report Card or the Customer Experience?

Posted by Kristin Baird on February 28th, 2017 • No Comments »

Baird Consulting

Is Wait Time a Deal Breaker in the Patient Experience?

Posted by Kristin Baird on December 20th, 2016 • 1 Comment »

Baird Consulting

Words Stick Like Glue

Posted by Kristin Baird on November 21st, 2016 • 1 Comment »

Baird Consulting

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