Archive for the ‘Patient Experience’ Category


A Sign Doesn’t Deliver Great Service

Posted by Kristin Baird on March 13th, 2018 • No Comments »

Baird Consulting

No Pass Zones Support Nurses and Patient Experience

Posted by Kristin Baird on March 12th, 2018 • No Comments »

Baird Consulting

Excuse Du Jour

Posted by Kristin Baird on March 6th, 2018 • No Comments »

Baird Consulting

Defining Moments in the Patient Experience

Posted by Kristin Baird on February 22nd, 2018 • No Comments »

Baird Consulting

Is Mental Health Accessible Enough?

Posted by Kristin Baird on February 20th, 2018 • No Comments »

Baird Consulting

Patient Experience Isn’t a Program

Posted by Kristin Baird on February 6th, 2018 • 1 Comment »

Baird Consulting

Trust is the Center of the Patient Experience

Posted by Kristin Baird on January 30th, 2018 • No Comments »

Baird Consulting

Being fully present boosts patient experience

Posted by Kristin Baird on January 23rd, 2018 • No Comments »

Baird Consulting

Even When No One is Looking

Posted by Kristin Baird on January 16th, 2018 • No Comments »

Baird Consulting

It’s not resolutions, but resolve that will help improve the patient experience

Posted by Kristin Baird on January 2nd, 2018 • No Comments »

Baird Consulting

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