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Archive for the ‘patient satisfaction’ Category


One Bad Apple Can Make a Rotten Patient Experience

Posted by Kristin Baird on January 8th, 2014 • 1 Comment »

Baird Consulting

Are Your Standards just a Suggestion?

Posted by Kristin Baird on November 14th, 2013 • No Comments »

Baird Consulting

Here’s Your Sign

Posted by Kristin Baird on November 12th, 2013 • No Comments »

Baird Consulting

Watch for Olympic Moments

Posted by Kristin Baird on November 7th, 2013 • No Comments »

Baird Consulting

Are You Focused on Scores or the Experience?

Posted by Kristin Baird on October 31st, 2013 • No Comments »

Baird Consulting

Engaged, Empowered & Energized! Bring Your Triple Threat to the Patient Experience

Posted by Kristin Baird on October 24th, 2013 • No Comments »

Baird Consulting

Improve the Patient Experience with Bedside Reporting

Posted by Kristin Baird on February 21st, 2013 • No Comments »

Baird Consulting

Still whining about patient satisfaction surveys? Let it go!

Posted by Kristin Baird on January 16th, 2013 • 2 Comments »

Baird Consulting

Who Speaks for the Little Guy?

Posted by Kristin Baird on December 28th, 2012 • No Comments »

Baird Consulting

Victim Thinking Erodes the Patient Experience

Posted by Kristin Baird on November 19th, 2012 • No Comments »

Baird Consulting

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