Archive for the ‘Service Standards’ Category


High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

Nobody Tells Me Anything Around Here

Posted by Kristin Baird on January 31st, 2017 • No Comments »

Baird Consulting

Modeling (or Muddling) the Way?

Posted by Kristin Baird on July 26th, 2016 • No Comments »

Baird Consulting

Sacred Cows and Prima Donnas Kill your Culture

Posted by Kristin Baird on May 3rd, 2016 • No Comments »

Baird Consulting

Getting to Always

Posted by Kristin Baird on April 14th, 2016 • No Comments »

Baird Consulting

Last Impressions are Lasting Impressions

Posted by Kristin Baird on December 15th, 2015 • No Comments »

Baird Consulting

Are your Standards just a Suggestion?

Posted by Kristin Baird on September 29th, 2015 • 2 Comments »

Baird Consulting

Words Reinforce Behaviors

Posted by Kristin Baird on September 16th, 2015 • No Comments »

Baird Consulting

Assumicide Can Kill the Patient Experience

Posted by Kristin Baird on November 22nd, 2013 • No Comments »

Baird Consulting

Are Your Standards just a Suggestion?

Posted by Kristin Baird on November 14th, 2013 • No Comments »

Baird Consulting

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