Archive for the ‘Customer Service’ Category


That’s just Jenny – and other culture-killing excuses

Posted by Kristin Baird on February 14th, 2019 • No Comments »

Baird Consulting

In Search of WOW

Posted by Kristin Baird on October 18th, 2018 • No Comments »

Baird Consulting

3 Pitfalls to Service Recovery

Posted by Kristin Baird on June 5th, 2018 • 1 Comment »

Baird Consulting

Running from Service Recovery Opportunities?

Posted by Kristin Baird on May 17th, 2018 • No Comments »

Baird Consulting

A Sign Doesn’t Deliver Great Service

Posted by Kristin Baird on March 13th, 2018 • No Comments »

Baird Consulting

Ignore Complainers at Your Own Risk

Posted by Kristin Baird on March 1st, 2018 • No Comments »

Baird Consulting

Are You Still Aiming for the Bare Minimum?

Posted by Kristin Baird on November 7th, 2017 • No Comments »

Baird Consulting

How to Spot Service Recovery Opportunities

Posted by Kristin Baird on October 26th, 2017 • No Comments »

Baird Consulting

High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

An Apology is the Superglue of Life – it can fix just about anything!

Posted by Kristin Baird on September 5th, 2017 • No Comments »

Baird Consulting

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