Archive for the ‘Patient Experience’ Category


Let’s talk Patient Experience Metrics

Posted by Kristin Baird on June 21st, 2018 • No Comments »

Baird Consulting

Challenge the status quo for a better patient experience!

Posted by Kristin Baird on June 19th, 2018 • No Comments »

Baird Consulting

3 Pitfalls to Service Recovery

Posted by Kristin Baird on June 5th, 2018 • 1 Comment »

Baird Consulting

Running from Service Recovery Opportunities?

Posted by Kristin Baird on May 17th, 2018 • No Comments »

Baird Consulting

Let’s Get Real About Incentives

Posted by Kristin Baird on May 8th, 2018 • No Comments »

Baird Consulting

Add the Patient to the Care Team

Posted by Kristin Baird on April 26th, 2018 • No Comments »

Baird Consulting

Asking This One Question Will Improve Your Patient Experience

Posted by Kristin Baird on April 24th, 2018 • No Comments »

Baird Consulting

Balance the Tasks with Caring Behaviors

Posted by Kristin Baird on April 10th, 2018 • No Comments »

Baird Consulting

Last Impressions are Lasting Impressions

Posted by Kristin Baird on March 27th, 2018 • No Comments »

Baird Consulting

A Sign Doesn’t Deliver Great Service

Posted by Kristin Baird on March 13th, 2018 • No Comments »

Baird Consulting

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