Archive for the ‘Patient Experience’ Category


The Secret to Service Recovery

Posted by Kristin Baird on May 30th, 2019 • No Comments »

Baird Consulting

The Nurses’ Hands

Posted by Kristin Baird on May 14th, 2019 • No Comments »

Baird Consulting

What the Lab Results Won’t Show You

Posted by Kristin Baird on May 7th, 2019 • No Comments »

Baird Consulting

What Patients Say About Their Portal Experience

Posted by Kristin Baird on April 30th, 2019 • No Comments »

Baird Consulting

A Tale of Two Experiences

Posted by Angela Fieler on April 25th, 2019 • No Comments »

Baird Consulting

Your Patients Don’t Care How Special You Are

Posted by Kristin Baird on April 18th, 2019 • No Comments »

Baird Consulting

With Patient Experience – Everything Speaks

Posted by Kristin Baird on April 16th, 2019 • No Comments »

Baird Consulting

The Present is the Prize

Posted by Kristin Baird on March 28th, 2019 • No Comments »

Baird Consulting

That’s just Jenny – and other culture-killing excuses

Posted by Kristin Baird on February 14th, 2019 • No Comments »

Baird Consulting

Quality Assurance Applies to the Patient Experience

Posted by Kristin Baird on November 27th, 2018 • No Comments »

Baird Consulting

Click here for eNewsletter Sign Up
Never miss a blog post!