Archive for the ‘Patient Experience’ Category


It can be done

Posted by Kristin Baird on November 12th, 2019 • No Comments »

Baird Consulting

This is what ownership looks like!

Posted by Kristin Baird on October 31st, 2019 • No Comments »

Baird Consulting

“I don’t have time” and other myths in leadership

Posted by Kristin Baird on October 3rd, 2019 • No Comments »

Baird Consulting

Proud to be Average?

Posted by Kristin Baird on August 29th, 2019 • No Comments »

Baird Consulting

Service Heroes are Often Quiet

Posted by Kristin Baird on August 13th, 2019 • No Comments »

Baird Consulting

The Best and Worst of Healthcare

Posted by Kristin Baird on August 8th, 2019 • 1 Comment »

Baird Consulting

Lessons on Service Recovery From an Irate Customer

Posted by Kristin Baird on July 30th, 2019 • No Comments »

Baird Consulting

Watch the Hassle-Factor in Patient Experience

Posted by Kristin Baird on July 4th, 2019 • No Comments »

Baird Consulting

Patient-Centered? Look More Closely.

Posted by Kristin Baird on July 2nd, 2019 • No Comments »

Baird Consulting

The Secret to Service Recovery

Posted by Kristin Baird on May 30th, 2019 • No Comments »

Baird Consulting

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