Archive for the ‘Patient Experience’ Category


Your Patients Don’t Care How Special You Are

Posted by Kristin Baird on April 18th, 2019 • No Comments »

Baird Consulting

With Patient Experience – Everything Speaks

Posted by Kristin Baird on April 16th, 2019 • No Comments »

Baird Consulting

The Present is the Prize

Posted by Kristin Baird on March 28th, 2019 • No Comments »

Baird Consulting

That’s just Jenny – and other culture-killing excuses

Posted by Kristin Baird on February 14th, 2019 • No Comments »

Baird Consulting

Quality Assurance Applies to the Patient Experience

Posted by Kristin Baird on November 27th, 2018 • No Comments »

Baird Consulting

In Search of WOW

Posted by Kristin Baird on October 18th, 2018 • No Comments »

Baird Consulting

Let’s talk Patient Experience Metrics

Posted by Kristin Baird on June 21st, 2018 • No Comments »

Baird Consulting

Challenge the status quo for a better patient experience!

Posted by Kristin Baird on June 19th, 2018 • No Comments »

Baird Consulting

3 Pitfalls to Service Recovery

Posted by Kristin Baird on June 5th, 2018 • 1 Comment »

Baird Consulting

Running from Service Recovery Opportunities?

Posted by Kristin Baird on May 17th, 2018 • No Comments »

Baird Consulting

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