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Archive for the ‘Patient Experience’ Category


Values Drive a Consistent Patient Experience

Posted by Kristin Baird on April 11th, 2017 • No Comments »

Baird Consulting

Leaders Beware of Lip Service – Your Customer Experience is at Stake

Posted by Kristin Baird on March 16th, 2017 • No Comments »

Baird Consulting

Are You Focused on the Report Card or the Patient Experience?

Posted by Kristin Baird on February 28th, 2017 • No Comments »

Baird Consulting

Is Wait Time a Deal Breaker in the Patient Experience?

Posted by Kristin Baird on December 20th, 2016 • 1 Comment »

Baird Consulting

Words Stick Like Glue

Posted by Kristin Baird on November 21st, 2016 • No Comments »

Baird Consulting

Listen Up! Your Patients are Hearing More Than You Know

Posted by Kristin Baird on November 15th, 2016 • No Comments »

Baird Consulting

HCAHPS Can’t be Your Only Measure of Patient Experience

Posted by Kristin Baird on October 25th, 2016 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

It’s Not Us – It’s the Survey

Posted by Kristin Baird on August 9th, 2016 • No Comments »

Baird Consulting

Is Your Story Blocking Empathy?

Posted by Kristin Baird on August 4th, 2016 • No Comments »

Baird Consulting

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