Archive for the ‘Patient Experience’ Category


How to Drive a Patient Away Without Even Trying

Posted by Kristin Baird on February 13th, 2020 • No Comments »

Baird Consulting

Who Decides if You’re Worth the Wait?  Patients.

Posted by Kristin Baird on February 4th, 2020 • No Comments »

Baird Consulting

You won’t get far without direction

Posted by Kristin Baird on January 23rd, 2020 • No Comments »

Baird Consulting

Patient Experience During Unplanned Admissions

Posted by Kristin Baird on January 21st, 2020 • No Comments »

Baird Consulting

Satisfaction isn’t Loyalty

Posted by Kristin Baird on January 16th, 2020 • No Comments »

Baird Consulting

Don’t Assume. Validate Your Patient Experience.

Posted by Kristin Baird on January 14th, 2020 • No Comments »

Baird Consulting

Patient Satisfaction Scores are a Symptom, Not a Diagnosis

Posted by Kristin Baird on January 9th, 2020 • No Comments »

Baird Consulting

Get Service Recovery Right the First Time

Posted by Kristin Baird on January 7th, 2020 • No Comments »

Baird Consulting

Beware the Holiday Hospital

Posted by Kristin Baird on December 17th, 2019 • No Comments »

Baird Consulting

It can be done

Posted by Kristin Baird on November 12th, 2019 • No Comments »

Baird Consulting

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