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Archive for the ‘Patient Experience’ Category


Defining Moments in the Patient Experience

Posted by Kristin Baird on February 22nd, 2018 • No Comments »

Baird Consulting

Is Mental Health Accessible Enough?

Posted by Kristin Baird on February 20th, 2018 • No Comments »

Baird Consulting

Patient Experience Isn’t a Program

Posted by Kristin Baird on February 6th, 2018 • 1 Comment »

Baird Consulting

Trust is the Center of the Patient Experience

Posted by Kristin Baird on January 30th, 2018 • No Comments »

Baird Consulting

Being fully present boosts patient experience

Posted by Kristin Baird on January 23rd, 2018 • No Comments »

Baird Consulting

It’s not resolutions, but resolve that will help improve the patient experience

Posted by Kristin Baird on January 2nd, 2018 • No Comments »

Baird Consulting

Patient Experiences Spread through Word of Mouth

Posted by Kristin Baird on November 28th, 2017 • No Comments »

Baird Consulting

Want to improve employee engagement? Start with, “Hello.”

Posted by Kristin Baird on September 26th, 2017 • No Comments »

Baird Consulting

Culture, Not Tactics, Shape the Patient Experience

Posted by Kristin Baird on September 19th, 2017 • No Comments »

Baird Consulting

Deliberate Acts of Kindness

Posted by Kristin Baird on September 12th, 2017 • No Comments »

Baird Consulting

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