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Archive for the ‘Patient Complaint’ Category


The Patients Just Don’t Get It (Or Maybe It’s You That Doesn’t Get It)

Posted by Kristin Baird on June 14th, 2016 • No Comments »

Baird Consulting

Integrity Shapes the Patient Experience

Posted by Kristin Baird on May 18th, 2016 • No Comments »

Baird Consulting

Early Morning Rounds Aren’t Patient-Centered

Posted by Kristin Baird on March 17th, 2015 • No Comments »

Baird Consulting

One Voice Represents Thousands

Posted by Kristin Baird on October 5th, 2013 • No Comments »

Baird Consulting

Service Recovery Is More Than a Coupon

Posted by Kristin Baird on June 13th, 2013 • 1 Comment »

Baird Consulting

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