Archive for the ‘Patient Centered’ Category


Patient Centered or Me Centered

Posted by Kristin Baird on May 14th, 2014 • No Comments »

Baird Consulting

Nothing about me Without me

Posted by Kristin Baird on April 1st, 2014 • No Comments »

Baird Consulting

One Bad Apple Can Make a Rotten Patient Experience

Posted by Kristin Baird on January 8th, 2014 • 1 Comment »

Baird Consulting

Resilience Supports a Positive Patient Experience

Posted by Kristin Baird on October 11th, 2013 • No Comments »

Baird Consulting

Service Is an Inside Job

Posted by Kristin Baird on September 17th, 2013 • No Comments »

Baird Consulting

Want a great patient experience? Watch your language.

Posted by Kristin Baird on February 4th, 2013 • No Comments »

Baird Consulting

Who Speaks for the Little Guy?

Posted by Kristin Baird on December 28th, 2012 • No Comments »

Baird Consulting

Victim Thinking Erodes the Patient Experience

Posted by Kristin Baird on November 19th, 2012 • No Comments »

Baird Consulting

Patient Trust Is a Fragile Thing

Posted by Kristin Baird on January 30th, 2012 • 1 Comment »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #3

Posted by Kristin Baird on May 3rd, 2011 • No Comments »

Baird Consulting

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