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Archive for the ‘Patient-centered’ Category


Want a great patient experience? Watch your language.

Posted by Kristin Baird on February 4th, 2013 • No Comments »

Baird Consulting

Who Speaks for the Little Guy?

Posted by Kristin Baird on December 28th, 2012 • No Comments »

Baird Consulting

Victim Thinking Erodes the Patient Experience

Posted by Kristin Baird on November 19th, 2012 • No Comments »

Baird Consulting

Heartwire for a Better Patient Experience

Posted by Kristin Baird on October 22nd, 2012 • No Comments »

Baird Consulting

Patient Trust Is a Fragile Thing

Posted by Kristin Baird on January 30th, 2012 • 1 Comment »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #3

Posted by Kristin Baird on May 3rd, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #2

Posted by Kristin Baird on May 1st, 2011 • No Comments »

Baird Consulting

What are you working on–changing the patient experience or changing the patient’s mind?

Posted by Kristin Baird on October 22nd, 2010 • No Comments »

Baird Consulting

Want a better patient experience? Start with a clear definition.

Posted by Kristin Baird on October 3rd, 2010 • 1 Comment »

Baird Consulting

What are your “Never Events” in the Patient Experience?

Posted by Kristin Baird on December 10th, 2009 • No Comments »

Baird Consulting

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