Archive for the ‘Medical Mystery Shopping’ Category


It’s Right in Front of You – Why You’re Missing Clues About Your Patient Experience

Posted by Kristin Baird on January 17th, 2019 • No Comments »

Baird Consulting

Quality Assurance for Patient Experience

Posted by Kristin Baird on November 7th, 2018 • No Comments »

Baird Consulting

Don’t Assume – Validate

Posted by Kristin Baird on July 13th, 2018 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

Getting to “why?”

Posted by Kristin Baird on December 10th, 2015 • 1 Comment »

Baird Consulting

Welcome. But Go Away – Is access killing your marketing plan?

Posted by Kristin Baird on July 7th, 2015 • No Comments »

Baird Consulting

Walk a New Path to a Better Patient Experience

Posted by Kristin Baird on May 20th, 2014 • 2 Comments »

Baird Consulting

Ethnography Tells the Patient Experience Stories

Posted by Kristin Baird on March 4th, 2014 • 2 Comments »

Baird Consulting

Terminal Uniqueness Kills Progress

Posted by Kristin Baird on July 29th, 2013 • No Comments »

Baird Consulting

Compassion Is a Universal Language

Posted by Kristin Baird on March 5th, 2013 • No Comments »

Baird Consulting

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