Archive for the ‘Mystery Shopping’ Category


Don’t Assume – Validate

Posted by Kristin Baird on July 13th, 2018 • No Comments »

Baird Consulting

Coming to you Live from an Exam Room Near You

Posted by Kristin Baird on April 3rd, 2018 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

Bad News? Don’t Blame the Data

Posted by Kristin Baird on June 20th, 2017 • No Comments »

Baird Consulting

Is your experience statistically significant?

Posted by Kristin Baird on February 23rd, 2017 • No Comments »

Baird Consulting

Left Hand – Meet Mr. Right Hand

Posted by Kristin Baird on March 18th, 2016 • No Comments »

Baird Consulting

Prove It!

Posted by Kristin Baird on January 12th, 2016 • No Comments »

Baird Consulting

Getting to “why?”

Posted by Kristin Baird on December 10th, 2015 • 1 Comment »

Baird Consulting

Tweets = Rankings

Posted by Kristin Baird on October 21st, 2015 • No Comments »

Baird Consulting

Welcome. But Go Away – Is access killing your marketing plan?

Posted by Kristin Baird on July 7th, 2015 • No Comments »

Baird Consulting

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