Anyone who works in healthcare knows that patients are the purpose of our work. We talk a lot about being patient-centered, but few organizations have mastered the art and science of creating and maintaining a truly patient-centered culture. Many of our processes and policies were created by and for staff and providers. The upshot of which is often a frustrating, difficult-to-navigate experience that leaves patients wondering if they are really any more than a number on a medical record. It’s time to re-examine how we do things, and determine what needs to change in order to become more patient-centered and user-friendly. To change old habits, we first must be willing to take an honest look at ourselves and learn to see the world through our patients’ eyes. Read more...
