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Archive for the ‘Medical Mystery Shopping’ Category


Getting to “why?”

Posted by Kristin Baird on December 10th, 2015 • 1 Comment »

Baird Consulting

Welcome. But Go Away – Is access killing your marketing plan?

Posted by Kristin Baird on July 7th, 2015 • No Comments »

Baird Consulting

Walk a New Path to a Better Patient Experience

Posted by Kristin Baird on May 20th, 2014 • 2 Comments »

Baird Consulting

Ethnography Tells the Patient Experience Stories

Posted by Kristin Baird on March 4th, 2014 • 2 Comments »

Baird Consulting

Find Opportunities for Renewal

Posted by Kristin Baird on September 9th, 2013 • No Comments »

Baird Consulting

Own the Whole Patient Experience

Posted by Kristin Baird on September 5th, 2013 • 1 Comment »

Baird Consulting

Terminal Uniqueness Kills Progress

Posted by Kristin Baird on July 29th, 2013 • No Comments »

Baird Consulting

Compassion Is a Universal Language

Posted by Kristin Baird on March 5th, 2013 • No Comments »

Baird Consulting

“Welcome! We’ve been expecting you.”

Posted by Kristin Baird on February 26th, 2013 • 1 Comment »

Baird Consulting

Heartwire for a Better Patient Experience

Posted by Kristin Baird on October 22nd, 2012 • No Comments »

Baird Consulting

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