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Archive for the ‘Leadership’ Category


Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

It’s July. Where’s your 2013 service excellence work plan?

Posted by Kristin Baird on July 18th, 2013 • No Comments »

Baird Consulting

Training Alone Won’t Guarantee a Great Patient Experience

Posted by Kristin Baird on May 14th, 2013 • 1 Comment »

Baird Consulting

The True Test of Service Excellence

Posted by Kristin Baird on April 25th, 2013 • No Comments »

Baird Consulting

The Power of Positive Intention

Posted by Kristin Baird on April 19th, 2013 • No Comments »

Baird Consulting

Who Will You Inspire Today?

Posted by Kristin Baird on March 8th, 2013 • No Comments »

Baird Consulting

“Leaders don’t duck” (and other useful tapes)

Posted by Kristin Baird on January 28th, 2013 • No Comments »

Baird Consulting

What Are You Modeling?

Posted by Kristin Baird on December 11th, 2012 • No Comments »

Baird Consulting

Victim Thinking Erodes the Patient Experience

Posted by Kristin Baird on November 19th, 2012 • No Comments »

Baird Consulting

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