Archive for the ‘Leadership’ Category


Accountability Killer

Posted by Kristin Baird on November 26th, 2013 • No Comments »

Baird Consulting

Assumicide Can Kill the Patient Experience

Posted by Kristin Baird on November 22nd, 2013 • No Comments »

Baird Consulting

Are Your Standards just a Suggestion?

Posted by Kristin Baird on November 14th, 2013 • No Comments »

Baird Consulting

Are You Focused on Scores or the Experience?

Posted by Kristin Baird on October 31st, 2013 • No Comments »

Baird Consulting

Resilience Supports a Positive Patient Experience

Posted by Kristin Baird on October 11th, 2013 • No Comments »

Baird Consulting

How Will You Improve the Patient Experience in the Last 100 days of 2013?

Posted by Kristin Baird on September 23rd, 2013 • No Comments »

Baird Consulting

Holy (sacred) cow! Nobody’s indispensable.

Posted by Kristin Baird on September 19th, 2013 • 2 Comments »

Baird Consulting

Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

Training Alone Won’t Guarantee a Great Patient Experience

Posted by Kristin Baird on May 14th, 2013 • 1 Comment »

Baird Consulting

The True Test of Service Excellence

Posted by Kristin Baird on April 25th, 2013 • No Comments »

Baird Consulting

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