Archive for the ‘Leadership’ Category


Hiring for a Great Patient Experience

Posted by Kristin Baird on May 11th, 2017 • No Comments »

Baird Consulting

Dear CEOs, Let’s Talk

Posted by Kristin Baird on April 13th, 2017 • No Comments »

Baird Consulting

What Stands in the Way of a Great Patient Experience?

Posted by Kristin Baird on March 15th, 2017 • No Comments »

Baird Consulting

The Patient Experience Takes a Village

Posted by Kristin Baird on February 14th, 2017 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

What One Thing Will You Take Home Today?

Posted by Kristin Baird on March 29th, 2016 • 1 Comment »

Baird Consulting

Zero Tolerance Takes Guts

Posted by Kristin Baird on January 19th, 2016 • No Comments »

Baird Consulting

Hope is not a strategy, communication helps

Posted by Kristin Baird on October 15th, 2015 • No Comments »

Baird Consulting

Recognition or Celebration

Posted by Kristin Baird on June 24th, 2015 • No Comments »

Baird Consulting

We’d Never Treat our Patients Like This!

Posted by Kristin Baird on September 30th, 2014 • 2 Comments »

Baird Consulting

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