Categories

Archive for the ‘Leadership’ Category


Recognition or Celebration

Posted by Kristin Baird on June 24th, 2015 • No Comments »

Baird Consulting

Planning Lessons – Winnie the Pooh Style

Posted by Kristin Baird on June 6th, 2014 • 1 Comment »

Baird Consulting

Resilience Supports a Positive Patient Experience

Posted by Kristin Baird on October 11th, 2013 • No Comments »

Baird Consulting

Holy (sacred) cow! Nobody’s indispensable.

Posted by Kristin Baird on September 19th, 2013 • 2 Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

It’s July. Where’s your 2013 service excellence work plan?

Posted by Kristin Baird on July 18th, 2013 • No Comments »

Baird Consulting

Training Alone Won’t Guarantee a Great Patient Experience

Posted by Kristin Baird on May 14th, 2013 • 1 Comment »

Baird Consulting

The True Test of Service Excellence

Posted by Kristin Baird on April 25th, 2013 • No Comments »

Baird Consulting

Click here for eNewsletter Sign Up
Never miss a blog post!