Categories

Archive for the ‘Leadership’ Category


Who Gets Excused from “Mandatory” Training or Behaviors?

Posted by Kristin Baird on October 15th, 2016 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

What One Thing Will You Take Home Today?

Posted by Kristin Baird on March 29th, 2016 • 1 Comment »

Baird Consulting

Hope is not a strategy

Posted by Kristin Baird on October 15th, 2015 • No Comments »

Baird Consulting

Recognition or Celebration

Posted by Kristin Baird on June 24th, 2015 • No Comments »

Baird Consulting

Planning Lessons – Winnie the Pooh Style

Posted by Kristin Baird on June 6th, 2014 • 1 Comment »

Baird Consulting

Resilience Supports a Positive Patient Experience

Posted by Kristin Baird on October 11th, 2013 • No Comments »

Baird Consulting

Holy (sacred) cow! Nobody’s indispensable.

Posted by Kristin Baird on September 19th, 2013 • 2 Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

Click here for eNewsletter Sign Up
Never miss a blog post!