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Archive for the ‘Leadership’ Category


Culture, Not Tactics, Shape the Patient Experience

Posted by Kristin Baird on September 19th, 2017 • No Comments »

Baird Consulting

Courageous Leadership is Central in Creating a Culture of Excellence

Posted by Kristin Baird on August 17th, 2017 • No Comments »

Baird Consulting

Put on Your Big Kid Pants and Take a Stand

Posted by Kristin Baird on July 11th, 2017 • No Comments »

Baird Consulting

What Stands in the Way of a Great Patient Experience?

Posted by Kristin Baird on March 15th, 2017 • No Comments »

Baird Consulting

Who Gets Excused from “Mandatory” Training or Behaviors?

Posted by Kristin Baird on October 15th, 2016 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

What One Thing Will You Take Home Today?

Posted by Kristin Baird on March 29th, 2016 • 1 Comment »

Baird Consulting

Hope is not a strategy, communication helps

Posted by Kristin Baird on October 15th, 2015 • No Comments »

Baird Consulting

Recognition or Celebration

Posted by Kristin Baird on June 24th, 2015 • No Comments »

Baird Consulting

Planning Lessons – Winnie the Pooh Style

Posted by Kristin Baird on June 6th, 2014 • 1 Comment »

Baird Consulting

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