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Archive for the ‘Hospital Service’ Category


What are you working on–changing the patient experience or changing the patient’s mind?

Posted by Kristin Baird on October 22nd, 2010 • No Comments »

Baird Consulting

Want a better patient experience? Start with a clear definition.

Posted by Kristin Baird on October 3rd, 2010 • 1 Comment »

Baird Consulting

Even Visitors Need Some TLC

Posted by Kristin Baird on December 23rd, 2008 • No Comments »

Baird Consulting

Mystery Shopping is Nothing to Fear

Posted by Kristin Baird on June 25th, 2008 • No Comments »

Baird Consulting

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