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Archive for the ‘Hospital Service’ Category


Patient Centered or Me Centered

Posted by Kristin Baird on May 14th, 2014 • No Comments »

Baird Consulting

How Would General Patton Lead Your Service Team?

Posted by Kristin Baird on September 27th, 2013 • No Comments »

Baird Consulting

Don’t Let the Flu Infect Morale

Posted by Kristin Baird on January 20th, 2013 • No Comments »

Baird Consulting

Have a Purpose-driven Day

Posted by Kristin Baird on November 12th, 2012 • No Comments »

Baird Consulting

Heartwire for a Better Patient Experience

Posted by Kristin Baird on October 22nd, 2012 • No Comments »

Baird Consulting

Patient Trust Is a Fragile Thing

Posted by Kristin Baird on January 30th, 2012 • 1 Comment »

Baird Consulting

Finding My People

Posted by Kristin Baird on December 1st, 2011 • No Comments »

Baird Consulting

What Patients Told Us about Cleanliness

Posted by Kristin Baird on November 10th, 2011 • No Comments »

Baird Consulting

The Law of Gravity Doesn’t Apply to Patient Satisfaction

Posted by Kristin Baird on October 5th, 2011 • No Comments »

Baird Consulting

Attitude: the secret sauce of a consistently positive experience

Posted by Kristin Baird on November 22nd, 2010 • No Comments »

Baird Consulting

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