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Archive for the ‘Hospital Culture’ Category


What Are You Modeling?

Posted by Kristin Baird on December 11th, 2012 • No Comments »

Baird Consulting

Victim Thinking Erodes the Patient Experience

Posted by Kristin Baird on November 19th, 2012 • No Comments »

Baird Consulting

Can You Handle the Truth?

Posted by Kristin Baird on October 18th, 2011 • No Comments »

Baird Consulting

Empathy Shapes the Patient Experience

Posted by Kristin Baird on April 15th, 2011 • 1 Comment »

Baird Consulting

Prescription for a Great Patient Experience

Posted by Kristin Baird on December 5th, 2010 • No Comments »

Baird Consulting

What are you working on–changing the patient experience or changing the patient’s mind?

Posted by Kristin Baird on October 22nd, 2010 • No Comments »

Baird Consulting

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