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Archive for the ‘Hospital Culture’ Category


Your Patient Experience Stems From Your Cultural Norm

Posted by Kristin Baird on December 8th, 2016 • No Comments »

Baird Consulting

The Hazards of Blame

Posted by Kristin Baird on October 18th, 2016 • No Comments »

Baird Consulting

5 Questions that Define Your Culture

Posted by Kristin Baird on May 31st, 2016 • No Comments »

Baird Consulting

In Building a Better Patient Experience, it’s not What you Expect

Posted by Kristin Baird on April 26th, 2016 • No Comments »

Baird Consulting

Integrity is at the Core of Culture

Posted by Kristin Baird on April 12th, 2016 • No Comments »

Baird Consulting

Beware of the Excuses – They could be killing your patient experience

Posted by Kristin Baird on February 23rd, 2016 • No Comments »

Baird Consulting

Resilience Supports a Positive Patient Experience

Posted by Kristin Baird on October 11th, 2013 • No Comments »

Baird Consulting

How Would General Patton Lead Your Service Team?

Posted by Kristin Baird on September 27th, 2013 • No Comments »

Baird Consulting

What Are You Modeling?

Posted by Kristin Baird on December 11th, 2012 • No Comments »

Baird Consulting

Victim Thinking Erodes the Patient Experience

Posted by Kristin Baird on November 19th, 2012 • No Comments »

Baird Consulting

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