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Archive for the ‘Healthcare’ Category


Diagnosis: Fear of Commitment

Posted by Kristin Baird on June 8th, 2011 • No Comments »

Baird Consulting

Empathy Shapes the Patient Experience

Posted by Kristin Baird on April 15th, 2011 • 1 Comment »

Baird Consulting

Who’s got your back?

Posted by Kristin Baird on March 8th, 2011 • No Comments »

Baird Consulting

Prescription for a Great Patient Experience

Posted by Kristin Baird on December 5th, 2010 • No Comments »

Baird Consulting

Want a better patient experience? Help nurses stay impassioned about their work.

Posted by Kristin Baird on November 29th, 2010 • No Comments »

Baird Consulting

What are you working on–changing the patient experience or changing the patient’s mind?

Posted by Kristin Baird on October 22nd, 2010 • No Comments »

Baird Consulting

Want a better patient experience? Start with a clear definition.

Posted by Kristin Baird on October 3rd, 2010 • 1 Comment »

Baird Consulting

Are You Treading Water or Ready to Take the Plunge in Improving Your Culture?

Posted by Kristin Baird on August 1st, 2009 • No Comments »

Baird Consulting

Even Visitors Need Some TLC

Posted by Kristin Baird on December 23rd, 2008 • No Comments »

Baird Consulting

“Sorry” can go a long way, but when is it too little, too late?

Posted by Kristin Baird on August 20th, 2008 • No Comments »

Baird Consulting

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