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Archive for the ‘Healthcare Leader’ Category


The Patient Experience Takes a Village

Posted by Kristin Baird on February 14th, 2017 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

Recognition or Celebration

Posted by Kristin Baird on June 24th, 2015 • No Comments »

Baird Consulting

We’d Never Treat our Patients Like This!

Posted by Kristin Baird on September 30th, 2014 • 2 Comments »

Baird Consulting

Whose Job is it Anyway?

Posted by Kristin Baird on March 25th, 2014 • No Comments »

Baird Consulting

Accountability Killer

Posted by Kristin Baird on November 26th, 2013 • No Comments »

Baird Consulting

Assumicide Can Kill the Patient Experience

Posted by Kristin Baird on November 22nd, 2013 • No Comments »

Baird Consulting

Are Your Standards just a Suggestion?

Posted by Kristin Baird on November 14th, 2013 • No Comments »

Baird Consulting

Are You Focused on Scores or the Experience?

Posted by Kristin Baird on October 31st, 2013 • No Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

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