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Archive for the ‘Healthcare Culture’ Category


Inside the Patient Experience—Elizabeth’s Journey #9

Posted by Kristin Baird on June 11th, 2011 • No Comments »

Baird Consulting

Empathy Shapes the Patient Experience

Posted by Kristin Baird on April 15th, 2011 • 1 Comment »

Baird Consulting

I’ve Never Heard Cinderella Cursing or Seen Mickey Smoking

Posted by Kristin Baird on December 23rd, 2010 • No Comments »

Baird Consulting

Prescription for a Great Patient Experience

Posted by Kristin Baird on December 5th, 2010 • No Comments »

Baird Consulting

Positive Patient Experience = A Vote of Confidence

Posted by Kristin Baird on February 4th, 2010 • No Comments »

Baird Consulting

Everything I Needed to Know about Handling Change I Learned from the First Day of School

Posted by Kristin Baird on September 1st, 2009 • No Comments »

Baird Consulting

Make Sure Your Filter is Working

Posted by Kristin Baird on August 24th, 2009 • No Comments »

Baird Consulting

Are You Treading Water or Ready to Take the Plunge in Improving Your Culture?

Posted by Kristin Baird on August 1st, 2009 • No Comments »

Baird Consulting

Tough Economy Requires Even Better Service

Posted by Kristin Baird on June 7th, 2009 • No Comments »

Baird Consulting

Gardening is a lot like managing people

Posted by Kristin Baird on June 2nd, 2009 • No Comments »

Baird Consulting

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