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Archive for the ‘Healthcare Culture’ Category


Prescription for Excellence

Posted by Kristin Baird on October 10th, 2012 • No Comments »

Baird Consulting

What Leaders Can Learn from Olympic Champions

Posted by Kristin Baird on August 6th, 2012 • No Comments »

Baird Consulting

Here’s Your Sign: Labeling patients diminishes the patient experience

Posted by Kristin Baird on June 5th, 2012 • 3 Comments »

Baird Consulting

Fine Is a Four-letter Word

Posted by Kristin Baird on February 6th, 2012 • No Comments »

Baird Consulting

Leadership Lessons from the Mighty Macs

Posted by Kristin Baird on October 24th, 2011 • No Comments »

Baird Consulting

Can You Handle the Truth?

Posted by Kristin Baird on October 18th, 2011 • No Comments »

Baird Consulting

The Law of Gravity Doesn’t Apply to Patient Satisfaction

Posted by Kristin Baird on October 5th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #12

Posted by Kristin Baird on July 11th, 2011 • No Comments »

Baird Consulting

Don’t be afraid of mystery shopping….

Posted by Kristin Baird on July 7th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #10

Posted by Kristin Baird on June 13th, 2011 • No Comments »

Baird Consulting

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