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Archive for the ‘Healthcare’ Category


Are You Listening or Waiting Your Turn?

Posted by Kristin Baird on July 25th, 2017 • No Comments »

Baird Consulting

Who Gets Excused from “Mandatory” Training or Behaviors?

Posted by Kristin Baird on October 15th, 2016 • No Comments »

Baird Consulting

Is perfectionism destroying your patient experience?

Posted by Kristin Baird on February 3rd, 2015 • No Comments »

Baird Consulting

Engaged, Empowered & Energized! Bring Your Triple Threat to the Patient Experience

Posted by Kristin Baird on October 24th, 2013 • No Comments »

Baird Consulting

The Legacy We Leave

Posted by Kristin Baird on April 6th, 2013 • 1 Comment »

Baird Consulting

Persistence, Consistence, and Insistence

Posted by Kristin Baird on August 24th, 2012 • No Comments »

Baird Consulting

What’s Your Smile Maker?

Posted by Kristin Baird on August 14th, 2012 • No Comments »

Baird Consulting

Patient Trust Is a Fragile Thing

Posted by Kristin Baird on January 30th, 2012 • 1 Comment »

Baird Consulting

Leadership Lessons from the Mighty Macs

Posted by Kristin Baird on October 24th, 2011 • No Comments »

Baird Consulting

Inside the Patient Experience—Elizabeth’s Journey #10

Posted by Kristin Baird on June 13th, 2011 • No Comments »

Baird Consulting

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