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Archive for the ‘HCAHPS’ Category


Engage Your Nurses in Improving HCAHPS

Posted by Kristin Baird on April 19th, 2012 • 2 Comments »

Baird Consulting

Passing the Test for Good Bedside Manner

Posted by Kristin Baird on April 16th, 2012 • No Comments »

Baird Consulting

“Hope” Isn’t a Strategy and “Try” Isn’t a Goal

Posted by Kristin Baird on January 6th, 2012 • No Comments »

Baird Consulting

What Patients Told Us about Cleanliness

Posted by Kristin Baird on November 10th, 2011 • No Comments »

Baird Consulting

Can You Handle the Truth?

Posted by Kristin Baird on October 18th, 2011 • No Comments »

Baird Consulting

The Law of Gravity Doesn’t Apply to Patient Satisfaction

Posted by Kristin Baird on October 5th, 2011 • No Comments »

Baird Consulting

HCAHPS Gives Service the Position it Deserves

Posted by Kristin Baird on July 26th, 2011 • No Comments »

Baird Consulting

Want a better patient experience? Help nurses stay impassioned about their work.

Posted by Kristin Baird on November 29th, 2010 • No Comments »

Baird Consulting

What are you working on–changing the patient experience or changing the patient’s mind?

Posted by Kristin Baird on October 22nd, 2010 • No Comments »

Baird Consulting

Discharge Phone Calls: Not IF they should be done, but HOW

Posted by Kristin Baird on August 22nd, 2010 • 3 Comments »

Baird Consulting

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