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Archive for the ‘HCAHPS’ Category


Compassion Is a Universal Language

Posted by Kristin Baird on March 5th, 2013 • No Comments »

Baird Consulting

Improve the Patient Experience with Bedside Reporting

Posted by Kristin Baird on February 21st, 2013 • No Comments »

Baird Consulting

Last Impressions Are Lasting Impressions

Posted by Kristin Baird on February 7th, 2013 • No Comments »

Baird Consulting

Still whining about patient satisfaction surveys? Let it go!

Posted by Kristin Baird on January 16th, 2013 • 2 Comments »

Baird Consulting

Have a Purpose-driven Day

Posted by Kristin Baird on November 12th, 2012 • No Comments »

Baird Consulting

Heartwire for a Better Patient Experience

Posted by Kristin Baird on October 22nd, 2012 • No Comments »

Baird Consulting

Prescription for Excellence

Posted by Kristin Baird on October 10th, 2012 • No Comments »

Baird Consulting

Patient Safety Is All About Culture

Posted by Kristin Baird on June 26th, 2012 • No Comments »

Baird Consulting

Here’s Your Sign: Labeling patients diminishes the patient experience

Posted by Kristin Baird on June 5th, 2012 • 3 Comments »

Baird Consulting

Who’s got the lead? The head or the heart?

Posted by Kristin Baird on May 22nd, 2012 • No Comments »

Baird Consulting

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