Archive for the ‘HCAHPS’ Category


Last Impressions Are Lasting Impressions

Posted by Kristin Baird on February 7th, 2013 • No Comments »

Baird Consulting

Still whining about patient satisfaction surveys? Let it go!

Posted by Kristin Baird on January 16th, 2013 • 2 Comments »

Baird Consulting

Prescription for Excellence

Posted by Kristin Baird on October 10th, 2012 • No Comments »

Baird Consulting

Patient Safety Is All About Culture

Posted by Kristin Baird on June 26th, 2012 • No Comments »

Baird Consulting

Here’s Your Sign: Labeling patients diminishes the patient experience

Posted by Kristin Baird on June 5th, 2012 • 3 Comments »

Baird Consulting

Who’s got the lead? The head or the heart?

Posted by Kristin Baird on May 22nd, 2012 • No Comments »

Baird Consulting

Engage Your Nurses in Improving HCAHPS

Posted by Kristin Baird on April 19th, 2012 • 2 Comments »

Baird Consulting

Passing the Test for Good Bedside Manner

Posted by Kristin Baird on April 16th, 2012 • No Comments »

Baird Consulting

What Patients Told Us about Cleanliness

Posted by Kristin Baird on November 10th, 2011 • No Comments »

Baird Consulting

HCAHPS Gives Service the Position it Deserves

Posted by Kristin Baird on July 26th, 2011 • No Comments »

Baird Consulting

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