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Archive for the ‘Excuses’ Category


Who Gets Excused from “Mandatory” Training or Behaviors?

Posted by Kristin Baird on October 15th, 2016 • No Comments »

Baird Consulting

Don’t Let Excuses Shape your Patient Experience

Posted by Kristin Baird on March 6th, 2014 • No Comments »

Baird Consulting

Are You Focused on Scores or the Experience?

Posted by Kristin Baird on October 31st, 2013 • No Comments »

Baird Consulting

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