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Archive for the ‘Engagement’ Category


I’m not a victim. Bad things & nasty people surround me!

Posted by Kristin Baird on October 17th, 2013 • No Comments »

Baird Consulting

What can Dale Carnegie teach us about the patient experience?

Posted by Kristin Baird on September 11th, 2013 • No Comments »

Baird Consulting

Find Opportunities for Renewal

Posted by Kristin Baird on September 9th, 2013 • No Comments »

Baird Consulting

Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

“I’m proud of you”—Four little words that speak volumes

Posted by Kristin Baird on August 15th, 2013 • 1 Comment »

Baird Consulting

Make a Memory

Posted by Kristin Baird on August 8th, 2013 • No Comments »

Baird Consulting

You’re Part of the Patient’s Story

Posted by Kristin Baird on July 15th, 2013 • No Comments »

Baird Consulting

Connection to Purpose: The “secret sauce” of employee engagement

Posted by Kristin Baird on June 11th, 2013 • 1 Comment »

Baird Consulting

Ignite Creativity to Improve the Patient Experience

Posted by Kristin Baird on May 28th, 2013 • 1 Comment »

Baird Consulting

The Legacy We Leave

Posted by Kristin Baird on April 6th, 2013 • 1 Comment »

Baird Consulting

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