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Archive for the ‘Empathy’ Category


Empathy takes vulnerability

Posted by Kristin Baird on November 9th, 2017 • No Comments »

Baird Consulting

A Policy Won’t Guarantee Empathy

Posted by Kristin Baird on October 24th, 2017 • No Comments »

Baird Consulting

Universal Language Shapes the Patient Experience

Posted by Kristin Baird on June 2nd, 2016 • No Comments »

Baird Consulting

High Tech in Caring Hands Elevates the Patient Experience

Posted by Kristin Baird on March 3rd, 2016 • No Comments »

Baird Consulting

A Brochure Can’t Communicate Empathy

Posted by Kristin Baird on October 27th, 2015 • No Comments »

Baird Consulting

Hope is not a strategy, communication helps

Posted by Kristin Baird on October 15th, 2015 • No Comments »

Baird Consulting

Make Some Memories Today

Posted by Kristin Baird on July 14th, 2015 • No Comments »

Baird Consulting

What Drama is Unfolding in Your Waiting Room?

Posted by Kristin Baird on June 24th, 2014 • 1 Comment »

Baird Consulting

Make a Memory

Posted by Kristin Baird on August 8th, 2013 • No Comments »

Baird Consulting

Empathy: The backbone of patient experience

Posted by Kristin Baird on May 30th, 2013 • 1 Comment »

Baird Consulting

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