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Archive for the ‘Customer Service’ Category


Holiday Fun Impacts Patient Experience

Posted by Kristin Baird on December 10th, 2013 • No Comments »

Baird Consulting

What Story Will You Create?

Posted by Kristin Baird on November 20th, 2013 • No Comments »

Baird Consulting

Here’s Your Sign

Posted by Kristin Baird on November 12th, 2013 • No Comments »

Baird Consulting

Partner with Marketing to Improve the Patient Experience

Posted by Kristin Baird on October 30th, 2013 • No Comments »

Baird Consulting

Power moves improve the patient experience

Posted by Kristin Baird on October 15th, 2013 • 1 Comment »

Baird Consulting

How Will You Improve the Patient Experience in the Last 100 days of 2013?

Posted by Kristin Baird on September 23rd, 2013 • No Comments »

Baird Consulting

The True Test of Service Excellence

Posted by Kristin Baird on April 25th, 2013 • No Comments »

Baird Consulting

“Leaders don’t duck” (and other useful tapes)

Posted by Kristin Baird on January 28th, 2013 • No Comments »

Baird Consulting

Who Speaks for the Little Guy?

Posted by Kristin Baird on December 28th, 2012 • No Comments »

Baird Consulting

Persistence, Consistence, and Insistence

Posted by Kristin Baird on August 24th, 2012 • No Comments »

Baird Consulting

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