Archive for the ‘Customer Service’ Category


Customer Service is Mission-Critical

Posted by Kristin Baird on August 22nd, 2017 • No Comments »

Baird Consulting

The Power of One in Creating a Great Patient Experience

Posted by Kristin Baird on July 18th, 2017 • No Comments »

Baird Consulting

Beware of Lip Service – Your Patient Experience is at Stake

Posted by Kristin Baird on March 16th, 2017 • No Comments »

Baird Consulting

Throwing Each Other Under the Bus – The Patients are the Ones Wearing the Tire Tracks

Posted by Kristin Baird on March 7th, 2017 • No Comments »

Baird Consulting

Service Recovery Boosts Patient Experience

Posted by Kristin Baird on March 2nd, 2017 • No Comments »

Baird Consulting

Are You Focused on the Report Card or the Customer Experience?

Posted by Kristin Baird on February 28th, 2017 • No Comments »

Baird Consulting

Nobody Tells Me Anything Around Here

Posted by Kristin Baird on January 31st, 2017 • No Comments »

Baird Consulting

Don’t be Fooled by “Fine”

Posted by Kristin Baird on January 10th, 2017 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

Information Isn’t a Substitute for Help

Posted by Kristin Baird on August 23rd, 2016 • No Comments »

Baird Consulting

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