Archive for the ‘Customer Service Skills’ Category


An Apology is Like Superglue – It Can Fix Just About Anything

Posted by Kristin Baird on June 20th, 2019 • No Comments »

Baird Consulting

Words that Wound, Words that Work, Words that Wow

Posted by Angela Fieler on May 9th, 2019 • No Comments »

Baird Consulting

Manage Patient Expectations About Money

Posted by Kristin Baird on May 24th, 2016 • No Comments »

Baird Consulting

Ownership at its Best

Posted by Kristin Baird on December 30th, 2015 • No Comments »

Baird Consulting

Last Impressions are Lasting Impressions

Posted by Kristin Baird on December 15th, 2015 • No Comments »

Baird Consulting

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