Archive for the ‘Customer Service in Healthcare’ Category


No One is Measuring the One that Got Away – Your Patient Experience Starts with a Phone Call

Posted by Kristin Baird on February 25th, 2016 • No Comments »

Baird Consulting

Don’t Overlook the Subtle Influence of Gossip and Drama

Posted by Kristin Baird on February 18th, 2016 • No Comments »

Baird Consulting

Engaged Nurses – The Secret to a Great Patient Experience

Posted by Kristin Baird on February 16th, 2016 • No Comments »

Baird Consulting

What Do Pronouns Have To Do With Service Recovery?

Posted by Kristin Baird on February 11th, 2016 • No Comments »

Baird Consulting

Leaders Must Model Service Recovery

Posted by Kristin Baird on February 9th, 2016 • No Comments »

Baird Consulting

The Power of One

Posted by Kristin Baird on February 4th, 2016 • No Comments »

Baird Consulting

A Life Lesson from Mrs. B.

Posted by Kristin Baird on February 2nd, 2016 • No Comments »

Baird Consulting

Flying Solo Doesn’t Work

Posted by Kristin Baird on January 28th, 2016 • No Comments »

Baird Consulting

Beware the Evening and Weekend Hospital

Posted by Kristin Baird on January 26th, 2016 • No Comments »

Baird Consulting

Thank You Note Challenge

Posted by Kristin Baird on January 21st, 2016 • No Comments »

Baird Consulting

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