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Archive for the ‘Customer Service in Healthcare’ Category


It’s Not Us – It’s the Survey

Posted by Kristin Baird on August 9th, 2016 • No Comments »

Baird Consulting

You’re Just 2 Feet Away From Greater Accountability

Posted by Kristin Baird on June 16th, 2016 • No Comments »

Baird Consulting

5 Questions that Define Your Culture

Posted by Kristin Baird on May 31st, 2016 • No Comments »

Baird Consulting

Good is the Enemy of Great

Posted by Kristin Baird on May 26th, 2016 • No Comments »

Baird Consulting

Manage Patient Expectations About Money

Posted by Kristin Baird on May 24th, 2016 • No Comments »

Baird Consulting

Integrity Shapes the Patient Experience

Posted by Kristin Baird on May 18th, 2016 • No Comments »

Baird Consulting

The Power of the First Call in the Patient Experience

Posted by Kristin Baird on May 16th, 2016 • No Comments »

Baird Consulting

Training is Just the First Step

Posted by Kristin Baird on May 12th, 2016 • No Comments »

Baird Consulting

Best Practices Die on the Vine Without Care

Posted by Kristin Baird on May 10th, 2016 • No Comments »

Baird Consulting

What’s Your Drumbeat Message?

Posted by Kristin Baird on May 5th, 2016 • No Comments »

Baird Consulting

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