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Archive for the ‘Customer Service’ Category


Don’t be Fooled by “Fine”

Posted by Kristin Baird on January 10th, 2017 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

Manage Patient Expectations About Money

Posted by Kristin Baird on May 24th, 2016 • No Comments »

Baird Consulting

Integrity Shapes the Patient Experience

Posted by Kristin Baird on May 18th, 2016 • No Comments »

Baird Consulting

The Power of the First Call in the Patient Experience

Posted by Kristin Baird on May 16th, 2016 • No Comments »

Baird Consulting

5 Patient Experience “Never Events”

Posted by Kristin Baird on March 10th, 2016 • 1 Comment »

Baird Consulting

Take on Your Toughest Opponent

Posted by Kristin Baird on March 8th, 2016 • No Comments »

Baird Consulting

Scripting still requires brain involvement

Posted by Kristin Baird on February 5th, 2015 • 1 Comment »

Baird Consulting

Ownership – The Key to a Consistent Patient Experience

Posted by Kristin Baird on July 29th, 2014 • No Comments »

Baird Consulting

Great Place to Work

Posted by Kristin Baird on July 22nd, 2014 • No Comments »

Baird Consulting

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