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Archive for the ‘Customer Experience’ Category


Own the Whole Patient Experience

Posted by Kristin Baird on September 5th, 2013 • 1 Comment »

Baird Consulting

Are There Signs of Life in Your Waiting Room?

Posted by Kristin Baird on June 26th, 2013 • No Comments »

Baird Consulting

Who Speaks for the Little Guy?

Posted by Kristin Baird on December 28th, 2012 • No Comments »

Baird Consulting

Passing the Test for Good Bedside Manner

Posted by Kristin Baird on April 16th, 2012 • No Comments »

Baird Consulting

“Hope” Isn’t a Strategy and “Try” Isn’t a Goal

Posted by Kristin Baird on January 6th, 2012 • No Comments »

Baird Consulting

Finding My People

Posted by Kristin Baird on December 1st, 2011 • No Comments »

Baird Consulting

The Law of Gravity Doesn’t Apply to Patient Satisfaction

Posted by Kristin Baird on October 5th, 2011 • No Comments »

Baird Consulting

Keep Your Eyes Open and Speak Up

Posted by Kristin Baird on September 19th, 2011 • No Comments »

Baird Consulting

Don’t be afraid of mystery shopping….

Posted by Kristin Baird on July 7th, 2011 • No Comments »

Baird Consulting

How do you say, “I don’t give a damn”?

Posted by Kristin Baird on June 27th, 2011 • 2 Comments »

Baird Consulting

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