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Archive for the ‘Customer Experience’ Category


Want a great patient experience? Don’t Hire Grumps!

Posted by Kristin Baird on September 28th, 2017 • No Comments »

Baird Consulting

Customer Service is Mission-Critical

Posted by Kristin Baird on August 22nd, 2017 • No Comments »

Baird Consulting

Ownership at its Best

Posted by Kristin Baird on December 30th, 2015 • No Comments »

Baird Consulting

Last Impressions are Lasting Impressions

Posted by Kristin Baird on December 15th, 2015 • No Comments »

Baird Consulting

Welcome. But Go Away – Is access killing your marketing plan?

Posted by Kristin Baird on July 7th, 2015 • No Comments »

Baird Consulting

What Healthcare Can Learn from Retail

Posted by Kristin Baird on March 19th, 2015 • No Comments »

Baird Consulting

Is perfectionism destroying your patient experience?

Posted by Kristin Baird on February 3rd, 2015 • No Comments »

Baird Consulting

Mom’s Last Lessons on the Patient Experience

Posted by Kristin Baird on January 30th, 2015 • 6 Comments »

Baird Consulting

Planning Lessons – Winnie the Pooh Style

Posted by Kristin Baird on June 6th, 2014 • 1 Comment »

Baird Consulting

Ownership – the Core of a Great Patient Experience

Posted by Kristin Baird on May 29th, 2014 • No Comments »

Baird Consulting

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