Archive for the ‘Culture Change’ Category


Patient-Centered Care is only as Strong as the Weakest Link

Posted by Kristin Baird on April 9th, 2013 • No Comments »

Baird Consulting

Does everyone need a patient advocate?

Posted by Kristin Baird on February 14th, 2013 • No Comments »

Baird Consulting

“Terminal Uniqueness” as an Excuse for Poor Patient Satisfaction

Posted by Kristin Baird on February 11th, 2013 • 1 Comment »

Baird Consulting

Want a great patient experience? Watch your language.

Posted by Kristin Baird on February 4th, 2013 • No Comments »

Baird Consulting

What Are You Modeling?

Posted by Kristin Baird on December 11th, 2012 • No Comments »

Baird Consulting

Prescription for Excellence

Posted by Kristin Baird on October 10th, 2012 • No Comments »

Baird Consulting

Patients Will Notice Your Improvements

Posted by Kristin Baird on June 19th, 2012 • No Comments »

Baird Consulting

Here’s Your Sign: Labeling patients diminishes the patient experience

Posted by Kristin Baird on June 5th, 2012 • 3 Comments »

Baird Consulting

Can You Handle the Truth?

Posted by Kristin Baird on October 18th, 2011 • No Comments »

Baird Consulting

Who’s got your back?

Posted by Kristin Baird on March 8th, 2011 • No Comments »

Baird Consulting

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