Archive for the ‘Culture Change’ Category


Is perfectionism destroying your patient experience?

Posted by Kristin Baird on February 3rd, 2015 • No Comments »

Baird Consulting

Preventing “Drive-by” Rounding

Posted by Kristin Baird on March 27th, 2014 • No Comments »

Baird Consulting

We’ve Always Done it this Way

Posted by Kristin Baird on February 20th, 2014 • No Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

“It depends,” and Other Brand Killers

Posted by Kristin Baird on August 12th, 2013 • No Comments »

Baird Consulting

It’s July. Where’s your 2013 service excellence work plan?

Posted by Kristin Baird on July 18th, 2013 • No Comments »

Baird Consulting

“Patients are just too demanding!”

Posted by Kristin Baird on June 20th, 2013 • 1 Comment »

Baird Consulting

Ignite Creativity to Improve the Patient Experience

Posted by Kristin Baird on May 28th, 2013 • 1 Comment »

Baird Consulting

Change the Culture, Change the Patient Experience

Posted by Kristin Baird on May 21st, 2013 • No Comments »

Baird Consulting

Click here for eNewsletter Sign Up
Never miss a blog post!