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Archive for the ‘Communication’ Category


Scripting Can Shape Good Communication Habits

Posted by Kristin Baird on June 14th, 2018 • No Comments »

Baird Consulting

Don’t make it easy for hecklers and naysayers

Posted by Kristin Baird on May 3rd, 2018 • No Comments »

Baird Consulting

What’s Next? Your Patient Wants to Know

Posted by Kristin Baird on April 17th, 2018 • No Comments »

Baird Consulting

I’d love this job if it wasn’t for the patients

Posted by Kristin Baird on April 12th, 2018 • No Comments »

Baird Consulting

What’s in it for me? Your patients want to know.

Posted by Kristin Baird on March 8th, 2018 • No Comments »

Baird Consulting

Ignore Complainers at Your Own Risk

Posted by Kristin Baird on March 1st, 2018 • No Comments »

Baird Consulting

Want to Change the Culture? Start with the Words You Choose

Posted by Kristin Baird on February 1st, 2018 • 1 Comment »

Baird Consulting

Being fully present boosts patient experience

Posted by Kristin Baird on January 23rd, 2018 • No Comments »

Baird Consulting

What Every Healthcare Worker Needs to Hear Today

Posted by Kristin Baird on January 18th, 2018 • No Comments »

Baird Consulting

Want to improve employee engagement? Start with, “Hello.”

Posted by Kristin Baird on September 26th, 2017 • No Comments »

Baird Consulting

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