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Archive for the ‘Communication’ Category


Want to Change the Culture? Start with the Words You Choose

Posted by Kristin Baird on February 1st, 2018 • 1 Comment »

Baird Consulting

Being fully present boosts patient experience

Posted by Kristin Baird on January 23rd, 2018 • No Comments »

Baird Consulting

What Every Healthcare Worker Needs to Hear Today

Posted by Kristin Baird on January 18th, 2018 • No Comments »

Baird Consulting

Want to improve employee engagement? Start with, “Hello.”

Posted by Kristin Baird on September 26th, 2017 • No Comments »

Baird Consulting

Are You Listening or Waiting Your Turn?

Posted by Kristin Baird on July 25th, 2017 • No Comments »

Baird Consulting

Words can Shape an Entire Culture – Use Them Strategically

Posted by Kristin Baird on July 13th, 2017 • No Comments »

Baird Consulting

What You Meant and What the Patient Hears

Posted by Kristin Baird on May 30th, 2017 • No Comments »

Baird Consulting

The Patient Experience is Digital Too

Posted by Kristin Baird on November 29th, 2016 • No Comments »

Baird Consulting

It’s Not Us – It’s the Survey

Posted by Kristin Baird on August 9th, 2016 • No Comments »

Baird Consulting

Is it an Explanation or an Excuse?

Posted by Kristin Baird on July 14th, 2016 • No Comments »

Baird Consulting

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