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Archive for the ‘Change’ Category


That’ll Never Work (And Other Enthusiasm Killers)

Posted by Kristin Baird on November 17th, 2017 • No Comments »

Baird Consulting

Who Gets Excused from “Mandatory” Training or Behaviors?

Posted by Kristin Baird on October 15th, 2016 • No Comments »

Baird Consulting

Who are Your Customers?

Posted by Kristin Baird on March 10th, 2015 • No Comments »

Baird Consulting

We’ve Always Done it this Way

Posted by Kristin Baird on February 20th, 2014 • No Comments »

Baird Consulting

Find Opportunities for Renewal

Posted by Kristin Baird on September 9th, 2013 • No Comments »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

It’s July. Where’s your 2013 service excellence work plan?

Posted by Kristin Baird on July 18th, 2013 • No Comments »

Baird Consulting

“Patients are just too demanding!”

Posted by Kristin Baird on June 20th, 2013 • 1 Comment »

Baird Consulting

Change the Culture, Change the Patient Experience

Posted by Kristin Baird on May 21st, 2013 • No Comments »

Baird Consulting

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