Discharge Phone Calls: Not IF they should be done, but HOW

I think most of us would agree that it’s a good idea to do discharge follow-up calls to patients, and yet it’s the rare healthcare organization that does it consistently (and well). I’ll admit that I am a bit of an idealist when it comes to discharge follow up, but if we are really going to deliver truly patient-centered care, we need to have some ideals.  Read more...