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Archive for the ‘Accountability’ Category


Fool Me Twice? Not Today.

Posted by Kristin Baird on July 16th, 2015 • No Comments »

Baird Consulting

Are you Permitting Too Much?

Posted by Kristin Baird on December 11th, 2014 • No Comments »

Baird Consulting

It Depends – 2 Words that Kill Your Brand

Posted by Kristin Baird on January 22nd, 2014 • 1 Comment »

Baird Consulting

Plan Now for Improving the Patient Experience in 2014

Posted by Kristin Baird on January 7th, 2014 • No Comments »

Baird Consulting

Accountability Killer

Posted by Kristin Baird on November 26th, 2013 • No Comments »

Baird Consulting

How Will You Improve the Patient Experience in the Last 100 days of 2013?

Posted by Kristin Baird on September 23rd, 2013 • No Comments »

Baird Consulting

Holy (sacred) cow! Nobody’s indispensable.

Posted by Kristin Baird on September 19th, 2013 • 2 Comments »

Baird Consulting

Own the Whole Patient Experience

Posted by Kristin Baird on September 5th, 2013 • 1 Comment »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

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