Categories

Archive for the ‘Accountability’ Category


Holy (sacred) cow! Nobody’s indispensable.

Posted by Kristin Baird on September 19th, 2013 • 2 Comments »

Baird Consulting

Own the Whole Patient Experience

Posted by Kristin Baird on September 5th, 2013 • 1 Comment »

Baird Consulting

Leaders: Are you what you say you are?

Posted by Kristin Baird on September 3rd, 2013 • No Comments »

Baird Consulting

Service Recovery Takes Legitimate Empowerment

Posted by Kristin Baird on August 29th, 2013 • No Comments »

Baird Consulting

The Magnifying Glass and the Mirror

Posted by Kristin Baird on August 27th, 2013 • No Comments »

Baird Consulting

Is yours a culture of feedback?

Posted by Kristin Baird on August 23rd, 2013 • No Comments »

Baird Consulting

“We’ll take good care of her”

Posted by Kristin Baird on August 20th, 2013 • 4 Comments »

Baird Consulting

“I’m proud of you”—Four little words that speak volumes

Posted by Kristin Baird on August 15th, 2013 • 1 Comment »

Baird Consulting

“It depends,” and Other Brand Killers

Posted by Kristin Baird on August 12th, 2013 • No Comments »

Baird Consulting

Make a Memory

Posted by Kristin Baird on August 8th, 2013 • No Comments »

Baird Consulting

Click here for eNewsletter Sign Up
Never miss a blog post!