Call a Code for a Better Patient Experience

Posted by Kristin Baird on March 30th, 2011 • 7 Comments »

Today, I had the pleasure of listening to Dr. Bridget Duffy speak at the 16th National Summit on Healthcare Marketing Strategies in Orlando. Like me, Dr. Duffy spreads the gospel of the patient experience and works with healthcare organizations committed to enhancing the patient experience.

I always enjoy hearing Dr. Duffy speak, and today’s event was no exception. She said a couple things that really resonated with me. One story that she told was about how one hospital discovered a surprisingly common request that patients make of housekeepers. When the housekeepers interact with the patients and ask if there is anything that they can do for them, many of the patients ask for their prayers.  What a wonderful and thought-provoking discovery. There are so many times when we don’t have the ability to cure the physical maladies that present themselves, but each of us has the ability to care and to send positive thoughts, healing energy, and prayers for those in need.

Dr. Duffy also went on to ask several “What if…” questions. One was what if we called code lavenders in hospitals that signaled everyone to stop and send healing intentions and prayers to a specific room or patient? This really resonated with me for several reasons. First, it brought me back to my parochial school upbringing where, as 6-year-old first graders, we learned to bow our heads and say a prayer when we heard an ambulance pass by. The sisters taught us that the people in the ambulance needed our healing thoughts and prayers. I’m far removed from that first-grade classroom, but that is one habit I have carried with me all of my life. Calling  a code lavender is much the same. Although I know that some people will scoff or sneer at the concept because they may need more empirical evidence of the healing power of prayer and positive intention, but what if…?

I think a code lavender may do one more thing. It may just connect us all a bit closer to the sense of purpose that drew us to healthcare in the first place. When we pause in the midst of our busy, task-laden days to send positive, healing thoughts to the people we serve, we are connecting to our core values and purpose on a visceral level. In healthcare, we know that we can’t always cure or even comfort, but we can always care enough to send positive intentions. So ask yourself…what if?

Tags: , ,

Baird Consulting

7 Responses to “Call a Code for a Better Patient Experience”

  1. Hey there! Someone in my Facebook group shared this site with us so I came to give it a look. I’m definitely enjoying the information. I’m bookmarking and will be tweeting this to my followers! Wonderful blog and outstanding design and style.

  2. Thank you for your entire hard work on this blog. Gloria take interest in doing internet research and it’s really easy to see why. Almost all know all concerning the lively manner you offer informative tips and tricks by means of this website and therefore welcome response from other ones about this subject matter plus our own princess is certainly studying a whole lot. Take pleasure in the rest of the new year. You are doing a terrific job.

  3. Reading by way of the good content, will assist me to do so often.

  4. web says:

    You made various nice points there. I did a search on the topic and found mainly persons will consent with your blog.

  5. home page says:

    Nice read, I just passed this onto a friend who was doing a little research on that. And he actually bought me lunch because I found it for him smile Thus let me rephrase that: Thanks for lunch!

  6. Wow! This can be one particular of the most useful blogs We’ve ever arrive across on this subject. Basically Great. I am also an expert in this topic so I can understand your hard work.

  7. our blog says:

    I wanted to post you that little bit of note to finally say thanks over again for your personal remarkable ideas you have featured here. It has been really generous of people like you to deliver without restraint all most of us would’ve offered for sale for an electronic book to make some bucks on their own, mostly seeing that you might have done it if you wanted. These thoughts additionally worked as the fantastic way to understand that most people have similar dreams just like my very own to grasp a whole lot more with reference to this problem. I believe there are some more pleasant times up front for folks who looked at your site.

Leave a Reply

Click here for eNewsletter Sign Up
Never miss a blog post!