Last week I wrote about the art and science for giving effective feedback. Today I want to reinforce the importance of teaching your team members the skills to be a gracious recipient of feedback. If you want to build a culture of continuous improvement, it’s important to support your staff with the skills to both give and receive feedback.
Talk to your staff and help them practice hearing (receiving) feedback from peers. Here are just a few of the tips I teach in my teamwork workshop. To be a gracious recipient of feedback try:
- Listening with an open mind
- Being curious (ask clarifying questions)
- Practicing service recovery steps (acknowledge, apologize, amend)
- Clarifying your positive intention and commitment to resolution
Problem solving takes collaboration. By being a gracious receiver, you’ll play an active role in creating a culture of feedback.