Tools You Can Use - Archives
10 Tips for Giving and Receiving Feedback Effectively
Last month we talked about “on-the-spot” coaching and the importance of connecting with employees in real-time to give them feedback. This month I want to get more specific about how to give—and receive—effective feedback. Multiple studies have shown, and I’m sure your own personal experiences will attest to, the relationship between effective feedback and employee engagement. Receiving regular, pertinent and specific feedback from their direct supervisors and managers is a key driver of engagement. On the flip side, when that feedback is absent, it creates a great deal of distress for employees because they don’t know where they stand or how they’re doing. One of the greatest gifts that leaders can give to their direct reports is clear, consistent and honest feedback. Here’s how.... Continue Reading...
3 Connections That Spread the Cure for UVT
Us Versus Them (UVT) is a condition that can be found in almost any organization. Combating this phenomenon requires managers to be vigilant and engage in direct conversa-tions when the need arises. Just as UVT is spread by employees sharing the negative condition, it can be combated through sharing some positive organizational connections. Spread the UVT cure with the following tactics. Continue Reading...
July Tactical Tune Up: Intercept Interviews
I hope you enjoyed this month's newsletter from the Baird Group, The Patient Experience Post. I've got great news! We're bringing back our Tactical Tune Up! For those of you who have been reading our newsletter for the past several years, you may have read some of our past issues of the Tactical Tune Up (TTU). TTU is designed to give you more helpful tips and tactics related to our most popular articles! In this issue, I delve into the "how-to" of conducting intercept interviews. Want to know what your patients are thinking? Read on. Continue Reading...
Two Tactics for Making Your Promise Visible
Your organization's mission statement is your promise to your customers. It tells them why your organization exists and what you promise to do every day in every encounter.
Making it visible isn't about putting it in large print, is about bringing it to life through specific actions. Continue Reading...