Have You Read Raising the Bar on Service Excellence?
The new book features real-life stories of prepared and passionate healthcare leaders who are transforming their worlds into the healthcare organizations of the future.
Their stories illustrate how having the right people, processes, and priorities in place, coupled with a passion for healthcare, ultimately guide them toward their purspose of delivering an exceptional patient experience.
According to Charles Lauer, former publisher of Modern Healthcare, it's "...a gem of a book on customer service."
If you've already ordered and used the book in your organization, I'd love to hear your feedback! You can also review the book by logging on to Amazon.com and leaving a review there.
If you haven't ordered yet, click here to order now!Back to Articles